Southwest flyer's photo shows line of passengers sitting in wheelchairs
A Southwest Airlines customer believes numerous passengers may have taken advantage of the carrier's wheelchair policy to board first.
Paul (@trendready on Twitter), a passenger waiting to board an aircraft, alleged there was a "pre-boarding scam" after seeing 20 customers request wheelchair assistance over the weekend.
Southwest Air pre-boarding fraud 20 persons boarding in wheelchairs; maybe only three require one to deplane "He
tweeted a photo of numerous wheelchair-bound passengers at a Fort Lauderdale terminal on Saturday.
His Twitter said the flight was canceled. Twitter claims Paul saw a similar occurrence when he was rebooked on a flight on Sunday.
Six persons deplaned in wheelchairs despite 14 people requesting them on this flight.
The wheelchair fraud continued this morning. How do 'C'-boarding families pre-board? Put grandma in a wheelchair. He added, "Now the whole family (5) may join her.
Southwest tweeted the Air Carrier Access Act (ACCA)-compliant pre-boarding policy "to provide appropriate accommodations" for all passengers.
The DOT calls the ACCA "a law that makes it illegal for airlines to discriminate against passengers because of their disability."