Southwest Just Partnered With Amazon Web Services

After canceling thousands of flights during the Christmas week, Southwest Airlines is teaming with Amazon to reduce technical disruptions.

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Southwest stated Wednesday that its relationship with Amazon's AWS will enable digital ticket purchasing and trip optimization.

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Southwest has experience with clouds at 30,000 feet, but Amazon's cloud expertise will provide the digital backbone

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Southwest's technological enhancements come months after it canceled over 15,000 flights during the holidays, stranding millions of travelers and

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prompting government hearings. The Denver Airport told T+L that Southwest cancellations caused over 1,000 travelers to sleep overnight.

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Southwest Airlines' representative told T+L, “The partnership with AWS is part of our long-term plan to keep our airline

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resilient and secure, while delivering the capabilities our Employees need to better serve our Customers every day.”

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Southwest stated that the alliance aims to “improve reliability,” by modernizing airline operations. The agreement should improve customer

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service and crew scheduling. The tools used will also allow the airline's IT and Data Science teams to easily modify or try new technologies.

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